Looking for vibrant, custom LED neon signs to transform your space? Planet Neon promises handcrafted signs “Made in London” with fast delivery and competitive pricing. But with mixed customer reviews online, is Planet Neon the right choice for your next neon purchase? This comprehensive Planet Neon review explores everything you need to know before placing your order.
Quick Verdict
Rating: 3.5/5 ⭐⭐⭐⭐☆
Best For: Customers who value high-quality LED neon signs and don’t mind potential delivery delays
Avoid If: You need guaranteed delivery dates or want hassle-free returns on custom products
Key Pros:
- High-quality LED neon signs with vibrant colors
- Extensive customization options (36 fonts, multiple colors, sizes)
- Made in London, UK with sustainable materials
- Competitive pricing starting from £29.99
- Free UK delivery on orders over £25
Key Cons:
- Inconsistent delivery times and customer service
- Custom signs cannot be returned or refunded
- Some customers report significant delays beyond promised timeframes
What is Planet Neon?
Planet Neon is a UK-based LED neon sign manufacturer specializing in custom and pre-designed neon signs. Based in London, the company creates handcrafted LED neon signs using sustainable materials like acrylic and silicone. Founded as an alternative to traditional glass neon, Planet Neon focuses on making custom signage more accessible, durable, and energy-efficient.
The company operates primarily online, offering an intuitive custom design editor where customers can create personalized signs for homes, businesses, events, and special occasions. Planet Neon has worked with high-profile productions including TV shows like Big Brother and theatrical productions, establishing itself as a recognized name in the UK neon sign market.
Their mission centers on bringing creative lighting solutions to any space, whether it’s a bedroom accent, business signage, or event decoration. The company emphasizes their “Made in London” heritage and sustainable manufacturing practices.
Product Range & Quality
Core Product Categories
Custom LED Neon Signs: The flagship offering allows complete personalization with text, logos, or custom designs. Customers can choose from 36 different fonts, multiple colors (including RGB color-changing options), and various sizes.
Pre-Designed Signs: Ready-made options include popular phrases like “Hello Spring,” “Happy Birthday,” “Cheers,” and seasonal collections. These offer quicker delivery times and lower costs.
Desktop Mini Signs: Compact options perfect for desks, shelves, and small spaces, featuring USB connectivity for convenience.
Backlit LED Signs: Advanced options with illuminated backgrounds for enhanced visual impact.
Commercial Signage: Business-focused designs for restaurants, bars, offices, and retail spaces.
Quality & Materials
Planet Neon uses high-grade materials including:
- Acrylic backing boards (UV and weather-resistant)
- LED strip lights with individual chips covered by premium silicone
- Sustainable materials that are recyclable and durable
- Low-voltage operation (12V) for safety and energy efficiency
Customer feedback consistently praises the build quality, with many noting the vibrant colors, solid construction, and professional finish. The signs include dimmable options and can operate 24/7 without overheating.
Customization Options
- Thickness: Classic (6mm) or Bold (8mm)
- Colors: Single color or RGB color-changing with remote control
- Backboard Colors: Clear, frosted, white, black, blue, green, red, orange, pink, yellow
- Power Options: AC adapter or rechargeable battery pack
- Additional Features: Dimmer switches, Wi-Fi controllers, wall-mount kits, waterproofing
Pricing & Discounts
Price Ranges
Basic Custom Signs: Starting from £29.99 for simple text designs
Premium Features: Additional costs for RGB colors, battery packs, and advanced controllers
Pre-Designed Signs: Generally more affordable than custom options
Commercial Signs: Competitively priced for business applications
Value Assessment
Most customers find Planet Neon’s pricing competitive compared to similar UK-based manufacturers. The value proposition improves significantly when considering the handcrafted nature, sustainable materials, and 2-year warranty included with each sign.
Cost-Saving Tips:
- Choose single-color over RGB options to reduce costs
- Opt for AC power instead of battery packs
- Consider pre-designed signs for budget-friendly options
- Take advantage of seasonal promotions
Regular Promotions
Planet Neon frequently runs promotions including percentage discounts on custom signs and seasonal sales. Based on their website, they currently offer 20% off custom LED neon signs as a standard promotion.
Shipping, Returns & Customer Service
Delivery Times
UK Shipping:
- Standard (Single Color): 5-8 working days
- Speedy: 4-6 working days (£29.99)
- Express: 3-5 working days (£39.99)
- Rush: 2-4 working days (£49.99)
Color-Changing/RGB Options:
- Standard: 7-10 working days
- Faster options: 4-7 working days with premium fees
International Shipping:
- Standard Worldwide: 10-13 working days
- Express: 7-10 working days
- FedEx options: 5-10 working days (region-dependent)
Shipping Costs
- Free UK delivery on orders over £25
- Free worldwide delivery on orders over £150
- International shipping starts at £29.99
- Premium shipping options available with guaranteed faster delivery
Return Policy
Important Limitations:
- Custom signs cannot be returned due to their personalized nature
- Ready-made products: 30-day return window
- Customers must notify within 5 days of delivery for returns
- Refunds processed in 3-5 working days to original payment method
- 2-year warranty covers manufacturing defects and repairs
Customer Service Experience
Customer service quality receives mixed reviews. Many customers praise the responsive email support and helpful staff, particularly representatives like Ben, Ana, and Beri who are frequently mentioned positively. However, some customers report:
- Delayed responses during busy periods
- Inconsistent communication about delivery delays
- Difficulty reaching support during peak times
Contact Options:
- Email: sales@planetneon.co.uk
- Phone: 0208 150 6610
- Live chat (available on website)
Real Customer Reviews: What Are People Saying?
After analyzing hundreds of reviews across multiple platforms, here’s what customers are really experiencing:
Positive Feedback
“Good experience with Planet Neon: very reactive by mailing, by sending very quick our Neon. The product is top, meets my expectations. Nothing to add, perfect” – Sophie Petitprez
“Fantastic service! We ordered a personalised sign very short notice (last minute Larry here!). The guys at Planet Neon did a fantastic job of creating and shipping the item to us ahead of the time frame we had, literally within a few days!” – Laura-Jayne Sweetland
“Getting a custom neon is scary but PlanetNeon delivered the goods in every way!! A gorgeous piece we needed for an event and it really made a difference to the decor.”
Common Praise Points:
- Excellent build quality and vibrant colors
- Professional customer service when responsive
- Competitive pricing for custom work
- Fast delivery when everything goes smoothly
- Beautiful final products that exceed expectations
Negative Feedback
“Same as the rest of the legitimate reviews – poor customer service and deadlines not met. Now going through the motions to get the money back as the signs nowhere in sight.”
“I was promised that my sign would be with me in 5-7 days of placing an order. That was a month ago. I emailed on 5 separate occasions to get an update and was told each time that the sign would be with me ‘by the end of that week’, each time Planet Neon failed to fulfil that promise.”
Common Complaints:
- Significant delivery delays beyond promised timeframes
- Poor communication during delays
- Difficulty obtaining refunds for delayed orders
- Inconsistent customer service quality
- Some customers report faulty components upon delivery
Balanced Perspective
Many recent reviews suggest Planet Neon has been working to address previous issues with delivery times and customer communication. Several customers mention receiving excellent service after initial problems were resolved, indicating the company is actively improving their operations.
Pros and Cons Table
| Pros | Cons |
|---|---|
| ✅ High-quality LED neon signs with vibrant, lasting colors | ❌ Inconsistent delivery times with some significant delays |
| ✅ Extensive customization options (36 fonts, multiple colors, sizes) | ❌ Custom signs cannot be returned or refunded |
| ✅ Made in London with sustainable, eco-friendly materials | ❌ Customer service quality varies during busy periods |
| ✅ Competitive pricing starting from £29.99 | ❌ Additional costs for premium features like RGB and battery packs |
| ✅ Free UK delivery on orders over £25 | ❌ Communication gaps during delivery delays |
| ✅ 2-year warranty covering manufacturing defects | ❌ Some customers report receiving damaged products |
| ✅ Professional finish suitable for businesses and events | ❌ Limited recourse for unsatisfied customers with custom orders |
| ✅ Energy-efficient, low-voltage operation (12V) | ❌ International shipping can be expensive |
Final Verdict: Should You Buy From Planet Neon?
Planet Neon is ideal for:
- Customers prioritizing high-quality, handcrafted LED neon signs
- Those wanting extensive customization options
- Buyers who support UK-made, sustainable products
- People planning events or businesses needing professional signage
- Customers with flexible timing who can accommodate potential delays
Consider alternatives if:
- You need guaranteed delivery dates for time-sensitive events
- You prefer companies with consistently reliable customer service
- You want the option to return custom products
- You’re shopping on a tight budget without room for additional fees
The Bottom Line: Planet Neon creates genuinely high-quality LED neon signs that customers love once received. The customization options are excellent, and the final products consistently exceed expectations in terms of build quality and visual impact. However, delivery reliability and customer service consistency remain concerns based on recent customer feedback.
If you value quality over speed and don’t mind potentially waiting longer than initially promised, Planet Neon offers excellent value for custom LED neon signs. Just ensure you have realistic expectations about delivery times and plan accordingly for important events.
Our Recommendation: Order from Planet Neon if you want premium-quality custom neon signs and can be flexible with timing. For time-critical orders, consider reaching out to customer service before ordering to confirm realistic delivery expectations.
Exclusive Planet Neon Coupon Codes
Based on current available offers, here are the best Planet Neon deals:
🔥 10% OFF Storewide – Verified discount code available
🔥 20% OFF Custom LED Neon Signs – Automatic discount (no code required)
🔥 10% OFF First Order – Sign up for newsletter to receive discount
🔥 FREE SHIPPING – On all UK orders over £25
How to Use These Deals:
- Visit Planet Neon through verified coupon links
- Add your desired signs to cart
- Apply discount codes at checkout
- Enjoy your savings on premium LED neon signs
For the latest Planet Neon coupon codes and exclusive deals, visit the CupoSales Planet Neon page where verified discounts are regularly updated. These offers can provide significant savings on your custom neon sign purchase, making their already competitive prices even better.
Money-Saving Tip: Check the CupoSales page regularly as Planet Neon frequently updates their promotional offers, especially during seasonal sales periods and holidays.